Shipping policy
Where we ship
We ship to addresses within the United States only — all 50 states and Washington, D.C. We do not currently ship to U.S. territories, APO/FPO addresses, or international destinations.
Shipping rates
- Orders $50.00 and above: free
- Orders under $50.00: $8.00 flat rate
Rates are calculated on the order subtotal after any discounts and before tax.
Processing time
Orders are processed within 1–2 business days of being placed. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday begin processing the next business day.
Transit time
Once processed, orders arrive within 10–14 business days.
Total estimated delivery: 11–16 business days from the day you order (roughly 2–3 calendar weeks).
Tracking
You'll receive a shipping confirmation email with tracking as soon as your order leaves our facility. Tracking can take 24–48 hours to show its first scan.
Duties, customs, and carrier fees
You pay nothing on delivery. All applicable customs duties, import taxes, brokerage charges, and carrier handling fees are paid by Lumé before your package reaches you. The price you see at checkout is the total price you pay.
If a carrier ever contacts you requesting payment before releasing a package, do not pay it — forward the request to contact@lumeoptics.us and we'll resolve it directly with the carrier.
Delays, lost packages, and delivery issues
If your order hasn't arrived within the estimated window, email us at contact@lumeoptics.us. Packages that are lost, stuck in transit, or marked delivered but missing are covered by our refund policy — no return required.
Address accuracy
Please double-check your shipping address at checkout. We can update an address before an order ships; once it's in transit, we're limited by what the carrier allows.