Refund policy

30 days. Full refund. Keep the item.

If you're not happy with your purchase, you have 30 days from the date your order is delivered to request a refund. We'll refund the full purchase price, including any shipping you paid.

You do not need to ship anything back to us. No return label, no packing, no trip to the post office. Keep the item, pass it along to a friend, or dispose of it as you see fit.

How to request a refund

Email contact@lumeoptics.us with:

• Your order number
• The item(s) you'd like refunded
• A brief note about what went wrong (optional, but it helps us improve)

We'll confirm your request within 2 business days.

When you'll see the money

Approved refunds are issued to your original payment method within 7 business days of approval. Depending on your bank or card issuer, it may take an additional billing cycle to appear on your statement.

Damaged, defective, or wrong item

Same policy — full refund, nothing to send back. A photo of the item helps us flag quality issues with our suppliers, but it isn't required.

Order cancellations

Orders can be cancelled at no charge any time before they ship. Once an order has shipped, our standard 30-day refund policy applies.

A note on fairness

This policy is built on trust. We reserve the right to decline refund requests where there is evidence of abuse — for example, repeated full-refund claims across multiple orders from the same customer, household, or payment method.